Fitzsimmons, James A.
Service Management: Operation, Strategy, information technology - 8th ed. - New Delhi McGraw Hill 2018 - 524 p.
9789353161149
Service industries-Management
658.809 FIT-S
Service Management: Operation, Strategy, information technology - 8th ed. - New Delhi McGraw Hill 2018 - 524 p.
9789353161149
Service industries-Management
658.809 FIT-S