Reichheld, Fred
Ultimate question: driving good profits and true growth - USA Harvard Business School Press 2006 - 210 p.
9781591397830
Question; Consumer satisfaction
658.1554 REI-U
Ultimate question: driving good profits and true growth - USA Harvard Business School Press 2006 - 210 p.
9781591397830
Question; Consumer satisfaction
658.1554 REI-U