Fitzsimmons, James A.
Service Management: Operation, Strategy, information technology - 7th ed. - New Delhi McGraw Hill 2014 - 541 p.
9789339204471
Service industries-Management
658.809 FIT-S
Service Management: Operation, Strategy, information technology - 7th ed. - New Delhi McGraw Hill 2014 - 541 p.
9789339204471
Service industries-Management
658.809 FIT-S