Why CRM doesn't work: How to win by letting customers manage the relationship (Record no. 9491)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00431nam a2200145Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 221102s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 97807494424415 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 NEW-W |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Newell, Frederick |
| 245 #0 - TITLE STATEMENT | |
| Title | Why CRM doesn't work: How to win by letting customers manage the relationship |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Kogan Page |
| Place of publication, distribution, etc. | New Delhi |
| Date of publication, distribution, etc. | 2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 263 p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer Relationship; Marketing |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type | Total Checkouts | Date last checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Marketing | FIIB's Knowledge Centre | FIIB's Knowledge Centre | 30.5 | 08/01/2017 | 288.95 | 658.812 NEW-W | 18660 | 11/03/2022 | 2 | 288.95 | 11/03/2022 | Books | |||||||
| Marketing | FIIB's Knowledge Centre | FIIB's Knowledge Centre | 30.5 | 08/01/2017 | 288.95 | 658.812 NEW-W | 18661 | 07/25/2024 | 2 | 288.95 | 11/03/2022 | Books | 1 | 07/19/2024 |