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Customer relationship management: emerging concepts, tools and applications

TextPublication details: Delhi Tata McGraw Hill Education Pvt. Ltd. 2004Description: xv,544 pISBN: 9780070435049Subject(s): Customer relationship managementDDC classification: 658.812 CUS

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	FIIB's Knowledge Centre 30.5	Marketing	658.812 CUS (Browse shelf (Opens below))	1	Available		10164

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Previous	658.81 VIE-N New sales manager: Challenges for the 21st century	658.812 CAR-M Managing and motivating contact center employees: Tools and techniques for inspiring outstanding performance from your frontline staff	658.812 CAR-M Managing and motivating contact center employees: Tools and techniques for inspiring outstanding performance from your frontline staff	658.812 CUS Customer relationship management: emerging concepts, tools and applications	658.812 ELV-H How to appreciate your customers	658.812 KAR-G Great customer service	658.812 KUM-C Customer Relationship Management: Concepts & application	Next

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