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Managing and motivating contact center employees: Tools and techniques for inspiring outstanding performance from your frontline staff

TextPublication details: Delhi Tata McGraw-Hill Publishing 2004Description: 296 pISBN: 9780070587090Subject(s): Call Centers-Personnel management; Customer services-Management; Employee motivationDDC classification: 658.812 CAR-M

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	FIIB's Knowledge Centre 30.5	Marketing	658.812 CAR-M (Browse shelf (Opens below))	2	Available		13959
Books	FIIB's Knowledge Centre 30.5	Marketing	658.812 CAR-M (Browse shelf (Opens below))	2	Available		10187

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Previous	658.81 STA-M Management of a sales force	658.81 TRA-P Psychology of Selling: 10 keys to Success in Selling	658.81 VIE-N New sales manager: Challenges for the 21st century	658.812 CAR-M Managing and motivating contact center employees: Tools and techniques for inspiring outstanding performance from your frontline staff	658.812 CAR-M Managing and motivating contact center employees: Tools and techniques for inspiring outstanding performance from your frontline staff	658.812 CUS Customer relationship management: emerging concepts, tools and applications	658.812 ELV-H How to appreciate your customers	Next

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