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Service marketing: integrating customer focus across the firm

By: Zeithaml, Valarie AContributor(s): Bitner, Mary Jo; Gremler, Dwayne D; Pandit, AjayMaterial type: Text

TextPublication details: New Delhi Tata Mc-Graw Hill 2012Edition: 5 edDescription: 763 pISBN: 9780070700994Subject(s): Service MarketingDDC classification: 658.809 ZEI-S

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Item type	Current library	Collection	Call number	Copy number	Status	Barcode
Books	FIIB's Knowledge Centre 29.3	Marketing	658.809 ZEI-S (Browse shelf (Opens below))	8	Available	13922
Books	FIIB's Knowledge Centre 29.3	Marketing	658.809 ZEI-S (Browse shelf (Opens below))	8	Available	14828
Books	FIIB's Knowledge Centre 29.3	Marketing	658.809 ZEI-S (Browse shelf (Opens below))	8	Available	16452
Books	FIIB's Knowledge Centre 29.3	Marketing	658.809 ZEI-S (Browse shelf (Opens below))	8	Available	16799
Books	FIIB's Knowledge Centre 29.3	Marketing	658.809 ZEI-S (Browse shelf (Opens below))	8	Available	16974
Books	FIIB's Knowledge Centre 29.3	Marketing	658.809 ZEI-S (Browse shelf (Opens below))	8	Available	16798
Books	FIIB's Knowledge Centre 29.3	Marketing	658.809 ZEI-S (Browse shelf (Opens below))	8	Available	16800
Books	FIIB's Knowledge Centre 29.3	Marketing	658.809 ZEI-S (Browse shelf (Opens below))	8	Available	16801

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