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Call centre training handbook: a complete guide to learning & development in contact centres

By: Wilson, John PMaterial type: Text

TextPublication details: Delhi Kogan Page 2009Description: 319 pISBN: 9780749456832Subject(s): Customer services--Management; TrainingDDC classification: 658.3124 WIL-C

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	FIIB's Knowledge Centre 12.5	HR & OB	658.3124 WIL-C (Browse shelf (Opens below))	1	Available		14732

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