Bedi Kanishka <br/><br/>
Quality Management 

 - New Delhi  Oxford University Press  2015 
 - 712 p. 
<br/><br/><label>ISBN: </label>9780195677959 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality managemet; Marketing; Customer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.562  BED-Q