Metters, Richard <br/><br/>
Successful service operation management 

 - 2nd ed. 
 - New Delhi  Cengage Learning  2017 
 - 406 p. 
<br/><br/><label>ISBN: </label>97881315177734 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services-Management; Customer services-Management-Case studies
<br/><br/><label>Dewey Class. No.: </label>658.809  MAT-S