Johnston, Robert <br/><br/>
Service operations management: Improving service delivery 

 - 4th ed. 
 - Noida  Pearson education  2018 
 - 462 p. 
<br/><br/><label>ISBN: </label>9789386873309 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services-Management; Operation Management
<br/><br/><label>Dewey Class. No.: </label>658.812  JOH-S