TY  - BOOK
AU  - Johnston, Robert
AU  - Clark, Graham; Shulver, Michael
TI  - Service operations management: Improving service delivery
SN  - 9789386873309
U1  - 658.812  JOH-S 
PY  - 2018///
CY  - Noida
PB  - Pearson education
KW  - Customer Services-Management; Operation Management
ER  -