Creating customer loyalty: Build lasting loyalty using customer experience management 

 - London  Kogan Page  2019 
 - 247 p. 
<br/><br/><label>ISBN: </label>9780749484309 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812 DAF-C