Metters, Richard <br/><br/>
Successful service operations management 

 - 2nd ed. 
 - New Delhi  Cengage Learning  2012 
 - 406 p. 
<br/><br/><label>ISBN: </label>9788131517734 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Operations management
<br/><br/><label>Dewey Class. No.: </label>658.5  SUC