TY  - BOOK
AU  - Metters, Richard
AU  - Metters, Richard; King-Metters, Kathryn; Pullman, Madeleine; Waltson, Steve
TI  - Successful service operations management
SN  - 9788131517734
U1  - 658.5  SUC 
PY  - 2012///
CY  - New Delhi
PB  - Cengage Learning
KW  - Operations management
ER  -