TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
TI  - Service Management: Operation, Strategy, information technology
SN  - 9789353161149
U1  - 658.809  FIT-S 
PY  - 2018///
CY  - New Delhi
PB  - McGraw Hill
KW  - Service industries-Management
ER  -