Johnston, Robert <br/><br/>
Service operations management:  Improving service delivery/ 
Robert Johnston. et. al. 
 - 5th ed. 
 - Noida  Pearson education  2023 
 - 609p. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9789356067400 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services-Management;<br/>Operation Management
<br/><br/><label>Dewey Class. No.: </label>658.812  JOH-S