TY  - BOOK
AU  - Johnston, Robert
AU  - Clark, Graham;
AU  - Slack, Nigel
AU  - Shulver, Michael
TI  - Service operations management: Improving service delivery
SN  - 9789356067400
U1  - 658.812  JOH-S 
PY  - 2023///
CY  - Noida
PB  - Pearson education
KW  - Customer Services-Management
KW  - Operation Management
N1  - Includes index
ER  -