Shankar, Ravi <br/><br/>
Service Marketing: text & readings 

 - Delhi  Excel Pub  2002 
 - 656p p. 
<br/><br/><label>ISBN: </label>8174462678 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service marketing
<br/><br/><label>Dewey Class. No.: </label>658.809  SHA-S