Hiebeler, Robert <br/><br/>
Best Practices: building your business with customer-focused solutions 

 - London  Simon and Schuster Pub  1999 
 - 236p p. 
<br/><br/><label>ISBN: </label>9780684860350 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812  HIE-B