TY  - BOOK
AU  - Hiebeler, Robert
AU  - Kelly, Thomas B; Ketteman, Charles
TI  - Best Practices: building your business with customer-focused solutions
SN  - 9780684860350
U1  - 658.812  HIE-B 
PY  - 1999///
CY  - London
PB  - Simon and Schuster Pub
KW  - CRM
ER  -