Besterfield, Dale H. <br/><br/>
Total quality management 

 - 3rd ed. 
 - Delhi  Pearson Education  2004 
 - xi,640 p. 
<br/><br/><label>ISBN: </label>9788131732274 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management
<br/><br/><label>Dewey Class. No.: </label>658.562  BES-T