TY  - BOOK
AU  - Nash, Susan
AU  - Nash, Derek
TI  - Delighting your customers: keep your customers coming back, time and time again
SN  - 9788176931328
U1  - 658.812  NAS-D 
PY  - 2003///
CY  - New Delhi
PB  - BPI (India) Pvt Ltd
KW  - Delighting customers
ER  -