Mckenna, Regis <br/><br/>
Total access: Giving customer what they want in anytime, anywhere world 

 - Boston  Harvard Business School Press  2002 
 - xv,252 p. 
<br/><br/><label>ISBN: </label>9781578512447 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812  MCK-T