Jauhari, Vinnie <br/><br/>
Readings in services management 

 - Gurgaon  IIMT  2005 
 - 470 p. 
<br/><br/><label>ISBN: </label>9788190238113 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Services Management
<br/><br/><label>Dewey Class. No.: </label>658.809  JAU-R