TY  - BOOK
AU  - Jauhari, Vinnie
AU  - Venkatesh, Umashankar
TI  - Readings in services management
SN  - 9788190238113
U1  - 658.809  JAU-R 
PY  - 2005///
CY  - Gurgaon
PB  - IIMT
KW  - Services Management
ER  -