TY  - BOOK
AU  - Kaplan, Robert S
AU  - Norton, David P.
TI  - Balanced scorecard: translating strategy into action
SN  - 9780875846514
U1  - 658.4012  KAP-B 
PY  - 1996///
CY  - Boston
PB  - Harvard Business School Press
KW  - Balanced Scorecard; Strategic planning
ER  -