TY  - BOOK
AU  - Sengupta, Shombit
TI  - Jalebi management: All stakeholders can enjoy a bite
SN  - 9788178297453
U1  - 658.812  SEN-J 
PY  - 2007///
CY  - New Delhi
PB  - Response Books
KW  - Customer satisfaction; Customer service; Customer relations-Management
ER  -