Metters, Richard et al... <br/><br/>
Successful service operations management 

 - Delhi  Cengage Learning  2006 
 - 370 p. 
<br/><br/><label>ISBN: </label>9788131501603 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Operations management
<br/><br/><label>Dewey Class. No.: </label>658.5  MET-S