TY  - BOOK
AU  - Metters, Richard et al...
AU  - Metters, Kathryn King; Pullman, Madeleine.; Walton, Steve
TI  - Successful service operations management
SN  - 9788131501603
U1  - 658.5  MET-S 
PY  - 2006///
CY  - Delhi
PB  - Cengage Learning
KW  - Operations management
ER  -