Reichheld, Fred <br/><br/>
Ultimate question: driving good profits and true growth 

 - USA  Harvard Business School Press  2006 
 - 210 p. 
<br/><br/><label>ISBN: </label>9781591397830 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Question; Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.1554  REI-U