Johnson, Michael D. <br/><br/>
Improving customer satisfaction loyalty and profit: An integrated measurement and management system 

 - Delhi  Wiley India  2006 
 - 214 p. 
<br/><br/><label>ISBN: </label>9788126509393 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction; Customer loyalty; Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812  JOH-I