Charan, Ram <br/><br/>
What the customer wants you to know 

 - Delhi  Penguin Books  2007 
 - 178 p. 
<br/><br/><label>ISBN: </label>9780670081851 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer; Sales
<br/><br/><label>Dewey Class. No.: </label>658.812  CHA-W