Gopal, R <br/><br/>
BPO/KPO management: an industry perspective 

 - Delhi  Excel Books  2008 
 - 356 p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BPO; KPO
<br/><br/><label>Dewey Class. No.: </label>658.4058  GOP