Tyagi, Rakesh K <br/><br/>
Complete and balanced service scorecard 

 - Delhi  Pearson Education  2009 
 - 293 p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Balanced Scorecard; Service scorecard
<br/><br/><label>Dewey Class. No.: </label>658.4012  TYA