TY  - BOOK
AU  - Azevedo, Abaete De
AU  - Pomeranz, Ricardo
TI  - Customer obsession
SN  - 9780070140752
U1  - 658.812  AZE-C 
PY  - 2009///
CY  - Delhi
PB  - TMH
KW  - Customer; Consumer
ER  -