Evans, James R <br/><br/>
Total quality: management, organization, and strategy 

 - 4th ed. 
 - Delhi  Cengage Learning  2005 
 - 467 p. 
<br/><br/><label>ISBN: </label>9788131505502 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TQM
<br/><br/><label>Dewey Class. No.: </label>658.562  EVA-T