TY  - BOOK
AU  - Seybold, Patricia B
AU  - Marshak, Ronni T.
TI  - Customers.com: How to create a profitable business strategy for the internet and beyond
SN  - 9780812930375
U1  - 658.812  SEY-C 
PY  - 1998///
CY  - NewYork
PB  - Random House
KW  - Customers; Business Strategy
ER  -