Wilson, John P. <br/><br/>
Call centre training handbook: a complete guide to learning & development in contact centres 

 - Delhi  Kogan Page  2009 
 - 319 p. 
<br/><br/><label>ISBN: </label>9780749456832 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management; Training
<br/><br/><label>Dewey Class. No.: </label>658.3124  WIL-C