TY  - BOOK
AU  - Evenson, Renee
TI  - Award-winning customer service: 101 ways to guarantee great performance
SN  - 9788120342705
U1  - 658.812  EVE-A 
PY  - 2011///
CY  - Delhi
PB  - Prentice Hall of India
KW  - Customer relations; Customer satisfaction; Marketing
ER  -