Kandampully, Jay A <br/><br/>
Service management: the new paradigm in hospitality 

 - 2 ed. 
 - Delhi  Sage Publication  2011 
 - 394 p. 
<br/><br/><label>ISBN: </label>9788131714157 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service management
<br/><br/><label>Dewey Class. No.: </label>658.809  KAN-S