Summers, Donna C S. <br/><br/>
Quality management: creating and sustaining organizational effectiveness 

 - 2 ed. 
 - Delhi  Prentice Hall of India  2010 
 - 574 p. 
<br/><br/><label>ISBN: </label>9788120339996 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality Management
<br/><br/><label>Dewey Class. No.: </label>658.562  SUM-Q