Shainesh, G <br/><br/>
Customer Relationship Management: A strategic perspective 

 - Delhi  Macmillan  2010 
 - 198 p. 
<br/><br/><label>ISBN: </label>9781403928627 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM, Employee Relation
<br/><br/><label>Dewey Class. No.: </label>658.812  SHA-C