Baran, Roger J <br/><br/>
Customer Relationship management 

 - New Delh  Cengage  2008 
 - 308 p. 
<br/><br/><label>ISBN: </label>9788131505182 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812  BAR-C