TY  - BOOK
AU  - Mohamed, H Peeru
AU  - Sagadevan A
TI  - Customer Relationship Management: Step by step approach
SN  - 9788125912057
U1  - 658.812  MOH-C 
PY  - 2009///
CY  - New Delhi
PB  - Vikas
KW  - CRM
ER  -