TY  - BOOK
AU  - Besterfield, Dale H
AU  - Besterfield-Michna, Carol; Besterfield, Glen H.; Besterfield-Sacre, Mary; Urdhwareshe, Rashmi; Urdhwareshe, Hemant
TI  - Total Quality Management
SN  - 9788131732274
U1  - 658.562  BES-T 
PY  - 2013///
CY  - Delhi
PB  - Pearson
KW  - Total Quality Management
ER  -