Kumar, Alok <br/><br/>
Customer relationship management: concepts and application 

 - Delhi  Biztantra  2013 
 - 350 p. 
<br/><br/><label>ISBN: </label>9788177226225 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812  KUM-C