Fitzsimmons, James A. <br/><br/>
Service Management: Operation, Strategy, information technology 

 - 7th ed. 
 - New Delhi  McGraw Hill  2014 
 - 541 p. 
<br/><br/><label>ISBN: </label>9789339204471 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries-Management
<br/><br/><label>Dewey Class. No.: </label>658.809  FIT-S