Harmon, Paul <br/><br/>
Business Process Change: a manager's guide to improving, redesigning and automating processes 

 - San Franciso  Morgan Kaufmann  2003 
<br/><br/><label>ISBN: </label>9781558607583 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce; Organizational change; System design
<br/><br/><label>Dewey Class. No.: </label>658.406  HAR