TY  - BOOK
AU  - Harmon, Paul
TI  - Business Process Change: a manager's guide to improving, redesigning and automating processes
SN  - 9781558607583
U1  - 658.406  HAR 
PY  - 2003///
CY  - San Franciso
PB  - Morgan Kaufmann
KW  - Electronic commerce; Organizational change; System design
ER  -